I like to consider their cost of doing business, the investment, staffing, training and procurement. Then you will experience the true professional performance from their management and staff. The best time to mention your dissatisfaction is when you're at the diner. Some days we have great control over our emotions and on others we do not. No one likes to be brow beaten or degraded under any circumstance, but we all do it to one another from time to time. We have all failed at one time or another to meet the standard. No one is exempt from poor customer service in their own occupation, including me. You cannot rush a cook to make quality food, but you can ruin it if you do. This is a Diner that has made a huge investment and have gone to an extreme to make your visit comfortable and pleasant. Perhaps Yelp should change their post a review link, to post a rant, because that seems to be what people want to do. They may be understaffed from time to time but that does not give us a right to write a bad review. Most of the negative reviews posted on (Yelp) are not a true reflection of Black Bear Diner in Rancho Cucamonga, CA. This place is one of the best places to eat when they’re fully staffed, and “customers” are in good spirits. I don't write a review unless I'm truly impressed with any establishment. Thick-Cut Smoked Bacon and eggs (470 cals.), the Portuguese Linguica Sausage and eggs (710 cals.) and the Turkey Pesto sandwich (1200 cals.). This is a clear indication that there are more satisfied customers than those whom are not. The parking lot is usually full, the waiting list is humongous, and people are willing to wait. Restaurants for Group Dining in Rancho Cucamonga.Late Night Restaurants in Rancho Cucamonga.Kid Friendly Restaurants in Rancho Cucamonga.Food Delivery Restaurants in Rancho Cucamonga. Breakfast Restaurants in Rancho Cucamonga.
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